Grievance Policy

1. Introduction

At Fynamics Wealth Financial Services, we are committed to providing excellent service to our clients. However, we understand that there may be occasions when you are not satisfied with our services. This Grievance Policy outlines our systematic approach to address and resolve client complaints in a fair, transparent, and timely manner.

This policy is designed in accordance with SEBI (Investment Advisers) Regulations, 2013, and other applicable regulatory guidelines.

2. What Constitutes a Grievance

A grievance is any complaint, concern, or dissatisfaction expressed by a client regarding:

• Quality of investment advisory services
• Delay in service delivery
• Incorrect or inadequate information provided
• Billing and fee-related issues
• Breach of confidentiality
• Unprofessional conduct by our staff
• Non-compliance with regulatory requirements
• Any other service-related concerns

3. Grievance Redressal Framework

3.1 Three-Tier Structure

Our grievance redressal follows a three-tier structure:

4. How to Lodge a Complaint

4.1 Methods of Complaint Submission

4.2 Information Required

To ensure quick resolution, please provide the following information:

• Your full name and contact details
• Client ID or account number
• Nature of complaint with specific details
• Date and time of incident (if applicable)
• Name of staff member involved (if any)
• Supporting documents or evidence
• Expected resolution or remedy sought

5. Complaint Resolution Process

6. Escalation to External Authorities

If you are not satisfied with our resolution or if your complaint is not resolved within the specified timeframe, you may escalate to the following authorities:

7. Compensation Policy

Where we are found to be at fault, we may provide appropriate compensation based on:

• Nature and severity of the service deficiency
• Financial impact on the client
• Time taken for resolution
• Regulatory guidelines on compensation

8. Monitoring and Reporting

We maintain comprehensive records of all complaints and their resolutions. Regular reports are submitted to:

• SEBI as per regulatory requirements
• Board of Directors for review
• Internal audit for process improvement

9. Prevention Measures

To minimize complaints, we have implemented:

• Regular staff training on service quality
• Clear communication of terms and conditions
• Robust internal controls and processes
• Regular client feedback collection
• Continuous improvement initiatives

10. Client Rights

11. Contact Details